Availability and dispatch

Dispatch working days: Monday–Friday. Order cutoff: 12 noon (Dubai time).

Ready to Ship: Orders placed before the cutoff are dispatched on the next working day. Orders placed at or after the cutoff move to the following working-day cycle.

ANCHOR 2026 Autumn Collection — Dispatch Batch 1: within 14 working days; Batch 2: within 21 working days. Only the batches available for your item apply.

Delivery time is additional. Please check your item’s Dispatch Schedule before ordering.

Even after your order is completed, we may not be able to prepare the products you ordered, and we may have to cancel your order. Delivery may be delayed during carrier peak periods, holidays or bad weather.

About changing shipping address

If your order is not ready to ship or dispatched, please contact Chacha‘s CS team wecare@chachauae.com

The Customer Center cannot accept changes during shipment preparation or after shipment, so please contact Delivery Company provided in the shipment completion email and note the following.

*[Cash on delivery] cannot be changed.
*Forwarding fees may apply.
*If the shipping address cannot be changed, the order will be considered canceled and returned to us. In this case, we apologize for the inconvenience, but please place a new order.

International Delivery

International: AED80 standard shipping. Free standard shipping on orders over AED600.

UAE&GCC Delivery

UAE: AED15 standard shipping. Free standard shipping on orders over AED200.
GCC: AED50 standard shipping. Free standard shipping on orders over AED350.